We’ve updated our privacy policy to provide clear and direct language surrounding the information we collect, what we use it for, and the few situations in which we share it with others.

We want you to use Regency Network products and services secure in the knowledge that we take your privacy seriously and that we’ve implemented fair and ethical information practices.

In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our website at regency-network.co.uk or at other publicly available websites we operate (collectively, the “Sites”), as well as in connection with the products and services available through our secure, online services platform (collectively, our “Services”). Sites and Services may be used interchangeably. By using our Sites or Services, you agree to the terms and conditions of this Privacy Policy. This Policy only applies to Personal Data (as defined below) and other information collected by us from: (i) visitors to our Site and users of our Services, and (ii) job applicants.

Scope

Regency Network Limited (“Regency Network”) is the operator of our Sites and the controller of data collected from you by our Sites and through our Services. With respect to the use of our Services by EU data subjects, we are either a controller or processor of your data, depending upon the circumstances that give rise to our processing of your data. Regency Network is a registered company in the United Kingdom.

Collection of Personal Data

“Personal Data” are data elements that identify you as an individual or relate to an identifiable individual. We collect Personal Data (including ‘personal information’) in accordance with law and this Policy. Examples of such data are:

• Name
• Postal address
• Telephone number
• Email address
• Language Preference
• Location
• Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and accounts
• Pictures, audio files, or videos you submit, including pictures of yourself
• Credit card and billing information (if you submit payment for Services)
• Credit and Financial information in limited circumstances
• Information about your device, network and internet connection, such as your IP address, or other device ID (UUID)
• Device type, operating system type and version, and browser type and version
• Information about your usage of our site including the pages and files viewed and referrer URL and exit pages
• Information about your calls to us including phone numbers and recordings
• Other information you provide or create, such as comments you make on articles and blogs or posts in community forums

How We Collect Personal Data

We collect Personal Data in a variety of ways as described below.

Directly From You

We may ask you to provide Personal Data for various reasons. As a prospective customer of our Services, when you contact us or request information about our Services, we ask you for contact information such as your name, email address, phone number, geographic and job information or title. We also collect similar information from you when you sign up to receive our newsletters or other offers.

We may ask you for similar and additional information at other times, such as when you apply for a job through our Sites or contact our customer service team.

Information Uploaded to the Services

Occasionally we allow users of our Services to post content or upload information and materials to the Site and Services, including pictures, documents, records and any other materials. In those cases, we may require you to accept additional terms before we publish your submissions. If you post content or upload information or materials to our Site or Services, we may use this content to provide the Site and Services to you and other users, and we may share this content publicly, subject to any additional terms upon which we may agree.

From Third Party Sources/Clients

Through our Sites and Services, we may receive information, including, with your consent where required, from third party providers and sources that, alone or in combination with other information, could be used to identify an individual, including you.

We do not control the privacy practices of these third parties that we collect information from.

Information Automatically Collected

We automatically collect information about your use of our Sites and Services, including through cookies, web beacons, and other data collection technologies designed for use with websites, internet services or mobile devices or apps that you use. We may combine this information with other information we collect about you. If you can be identified from this information, for example by combination with other pieces of information, then we will treat this information as Personal Data. Please see our Cookies policy for more information the information below to learn more about how we use cookies and other data collection technologies, and how you can control such uses.This information can include your browser type and operating system, your IP address, the length and times of day you use our Sites or Services, and the referring URL or webpage that led you to our Sites or Services.

We also use this technology to record your preferences, track the use of our products and your exposure to our online advertisements. We may also use these technologies to monitor traffic, improve the products and make it easier and/or relevant for your use. For example, we may recommend articles similar to the ones you’re reading or display advertisements that you haven’t already seen.

What Kinds of Cookies Do We Use?

For more information, please see our Cookie Policy.

Use of Personal Data and Other Information

We use the Personal Data collected for a number of purposes as described below.

• Provide you with access to the content and services we produce
• Analyse demographic or behavioural data to improve or personalise the products we offer to you
• Provide you with more relevant advertising content
• Post your user generated content and comments to the sites as you request
• To respond to any emails or requests you directly make to us
• For our own marketing and retargeting purposes by tracking preferences which allows us to create new services, features and content that may be more personalised to your interests
• For our statistical, research, record-keeping, and reporting purposes to understand trends related to our offerings and services
• To monitor our products for compliance with our Terms of Use
• To protect the security of our network and to monitor abuse and prevent illegal activities and fraud
• To comply with the law
• For any other purpose identified at the time of collection

We will not use the information provided to us in ways unrelated to the ones described above without notifying you first and getting your consent where required.

If you are a new customer, Regency Network will only contact you when you have provided consent.

To Communicate with You

We use the information that we collect when you visit our Sites or sign up for our Services to respond to questions, comments or requests for information from us and to send applicable and personalised marketing messages in accordance with this Privacy Policy and applicable laws. These marketing messages may include emails, texts, online advertisements, or phone calls. Written marketing related communications to you will contain instructions on how to unsubscribe from receiving them. See more on how to opt out in the Your Choices section below.

When you send email or other communications to us, we may keep those communications and use the Personal Data they contain in order to process your questions, respond to your requests and improve our Sites or Services. In particular, we may use your email address to communicate with you about our Services, such as to provide you with support.

Other Uses of Data

We may anonymise, de-identify and/or aggregate the information that we collect and use such anonymised, de-identified and/or aggregated data for our own business purposes, including but not limited to sharing anonymised or de-identified data with our current and prospective business partners, clients, service providers, affiliates, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on consumer demographics, interests and behaviour.

We use Personal Data and other data for data analysis, security and fraud monitoring and prevention, product development and testing, improving or modifying our Sites and Services, analysing website traffic patterns and behaviours, statistical and survey purposes, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

How We Share Your Information

Regency Network does not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to decline or opt out of having your personal information shared. Regency Network may share your information, including Personal Data, in the circumstances described below.

Third Party Data Sources - We share your information with third party data sources to verify the accuracy of the information you provide to us, like your email address, and to request information about you.

Aggregate and Anonymised Information - We may share aggregate information or anonymised and/or de-identified information about users and prospective users of our Sites and Services with third parties for marketing, advertising, research or similar purposes.

In response to Legal Process - We may disclose the information we collect from you in order to comply with the law, a judicial or regulatory proceeding, court or governmental agency order, or other legal process, such as in response to a court order.

To Protect Us and Others - We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation in which Regency Network is involved.

Links to Other Websites

Our Sites and Services may contain links to other content and websites not operated or controlled by Regency Network (“Third Party Sites”). The privacy practices described in this Privacy Policy do not apply to Third Party sites or any linked content. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the operators of Third-Party sites directly for information on their privacy practices and policies.

Security

Regency Network uses reasonable administrative, logical, physical and organisational measures to safeguard your personal information against loss, theft and unauthorised access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, Regency Network cannot guarantee the security of your information. You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.

Third Party Analytics

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites and our Services. We also may use other analytic means to evaluate our Sites and Services. We use these tools to help us improve our Sites and Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

EU Data Subjects

This section applies if you are an EU data subject (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, where applicable, Switzerland). Regency Network is the data controller for processing Personal Data provided to Regency Network in relation to the Sites and Services. Unless you have given us your consent for our independent uses of your Personal Data or we have another lawful basis for processing your Personal Data, we act strictly as a data processor for Personal Data that we process through the Services, as described under the “Information Collected Through our Services” section above. For example, we process data on behalf of Clients in relation to transactions you may be conducting or considering with them. We rely on the following legal bases for processing your Personal Data:

• Processing of your Personal Data based on your consent for such processing. You have the right to withdraw your consent, as further described below
• Processing of your Personal Data that you provide to us (such as your name, email address, postal address, telephone number, company name and role) when you request information about the Regency Network Services or when you otherwise send inquiries about our Services and processing of this data is necessary to respond to or implement your request prior to entering into a contract with us or a data controller that is using our Services
• Our use of data relating to your use of the Sites and/or the Services, described above, is necessary for our legitimate interests in understanding how the Sites and the Services are being used by you, to improve your experience on it and our Service offerings. We also have a legitimate interest in aggregating and/or anonymising or de-identifying the information that we collect through our Sites and/or the Services and using this information for our business purposes, as described above
• When we process your Personal Data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent for our processing activities or those activities are otherwise required or permitted by law. You have the right to object to processing that is based on our legitimate interests, as further described below:

Subject to applicable law and reasonable steps that we may take to verify your identity with respect to your requests, you have the following rights in relation to your Personal Data:

• Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data (along with certain other details). If you require additional copies, we may need to charge a reasonable fee
• Right to rectification: If your Personal Data that we control is inaccurate or incomplete, you are entitled to have it rectified or completed. Note that we may not be able to rectify data obtained from a third party such as a governmental agency or other data that we do not control, and you will need to contact that third party directly. If we have shared your Personal Data with others, we will tell them about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so that you can contact them directly
• Right to erasure: You may ask us to delete or remove your Personal Data and we will do so in some circumstances, such as where we no longer need it (we may not delete your data when other interests outweigh your right to deletion, for example if we are required by law to keep it). If we have shared your data with others, we will tell them about the erasure where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so that you can contact them directly
• Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of that Personal Data or object to us processing it. We will tell you before we lift any restrictions on processing. If we have shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so that you can contact them directly.
• Right to data portability: Effective 25 May 2018, you have the right to obtain your Personal Data from us that you consented to give us or that is necessary to perform a contract with you, to the extent it is available. We will give you your Personal Data in a structured, commonly used and machine-readable format
• Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so if we are processing your Personal Data for the Services, for direct marketing, or otherwise. However, if we are relying on a legitimate interest to process your Personal Data and we demonstrate compelling legitimate grounds for the processing we may continue; or you may exercise your rights by contacting us as indicated under “Contact Us”. Note you will be asked to verify your identity when submitting a request
• Rights in relation to automated decision-making and profiling: You have the right to be free from decisions that we make based solely on automated processing of your Personal Data, including profiling, which produce a significant legal effect on you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us, or with your explicit consent.
• Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Your withdrawal of consent will not apply to or affect prior processing of data that was processed prior to our receipt of your withdrawal of consent.
• Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we have handled your Personal Data, you can report it to the data protection authority that is authorised to hear those concerns. If you have an account with us, we may instruct you to exercise some of your rights above through account settings or features, or by deleting your account

EU Data Subjects may contact us about these right at [email protected] or at the address set out in the Contact Us section below.

International Data Transfers

Regency Network operates its site in the United Kingdom. If you are located in another jurisdiction, you are notified that your information will be transferred to, stored, and processed in the United Kingdom.

BY USING THIS SITE AND PROVIDING REGENCY NETWORK WITH INFORMATION, YOU CONSENT TO THIS TRANSFER, PROCESSING AND STORAGE OF YOUR INFORMATION IN THE UNITED KINGDOM. If you do not consent to this, you should not use our Sites or Services. .

It is important to note that the privacy laws in the United Kingdom may not be as comprehensive as those in other countries such as the European Union or the United States of America.

Retention

Regency Network will retain Personal Data for the period necessary to provide our Services or for the purposes for which it was collected, or as otherwise required by our contracts or by law.

When determining how long we should keep data, we consider the length of time we will have a relationship with you or our clients, and provide our Services, whether there is a legal obligation that would require us to keep the information for a specified period of time, the reasons why we process your data, the risk of harm from unauthorised use or disclosure of your Personal Data. .

We may also anonymise or de-identify Personal Data so it would no longer be associated with you and use such anonymised or de-identified data for research or analytical purposes. If data is anonymised or de-identified, we may use this data for as long as we have a legitimate business purpose for such use, without additional notice to you.

Persons Under 18

Our Services and Sites are not directed at children under 16 years of age (or older where required by law), and we do not knowingly collect or receive Personal Data from them. If we learn that we have received Personal Data from a child whose age requires parental consent for processing, we will delete the data. If you believe that we have received Personal Data from a child whose age requires parental consent, you may contact us at [email protected].

Changes to this Privacy Policy

We may change this Privacy Policy at any time. We will post all changes to this Privacy Policy on this page and will indicate at the top of the page the modified policy’s effective date. We therefore encourage you to refer to this page on an ongoing basis so that you are aware of our current privacy policy. If required by the applicable law, we will notify you of the changes. By continuing to use the Sites and/or the Services or providing us with information following such a replacement Policy being provided, you agree that you will be deemed to have agreed to be bound by the Privacy Policy as changed.

Contact Us

If you have questions regarding our privacy policy, please contact us at: [email protected] or write to us at:

Regency Network Limited
17-19 St Georges Street
Norwich
NR3 1AB